How the system works

The Smart Ordering System addresses procurement pain by layering on top of your existing inventory, warehousing and procurement systems.


The Smart Ordering System eliminates the need for 24/7 helpdesks and the delays and errors created by phone calls, faxes and spreadsheets. Instead, the platform takes ordering online, streamlining the entire procurement process. By leaving the process to computers, healthcare professionals are freed up to focus on their more critical tasks.


Site staff (e.g. clinics, care facilities, etc) can check the status of their orders through their dedicated Silverback portal (or rely on email alerts); choose the cheapest or fastest shipping rate from multiple couriers; and even get a data-based forecast of their future ordering needs.


Instead of replacing your entire legacy system with a new, untested ERP, the Smart Ordering System uses data links and APIs to layer an online ordering system on top of your existing ERP and other key systems (e.g. inventory, warehouse, etc.). With much lower risk, your organization gets the same result at a fraction of the cost.


Change in an institutional context is always a challenge and sometimes the answer is to bring in some fresh thinking. Our approach is start with your desired outcome first and foremost and then engineer a streamlined solution that doesn’t just throw more people at the problem.

Why health organizations can rely on us

Why – when the stakes are high – can Canadian Health Authorities count on Silverback Systems to deliver a dramatic leap in procurement performance?


We’ve done it before. Connect with your colleagues at BC Cancer or Vancouver Coastal Health to learn more about the impact our Smart Ordering System had on their efforts to battle COVID-19.


Drawing on our unique blend of know-how and experience in fulfillment, technology development, integration and change management, we deliver a fiscally-responsible solution that benefits stakeholders at every level.


We bring fresh ideas from the private sector and other industries who are ahead on the innovation curve (think: ecommerce, food delivery apps, etc). With decades of experience in third-party logistics and technology development, Silverback Systems makes these same efficiency-gains accessible to any Health Authority who’s fed up with the status quo.

Are you curious what your organization would gain by addressing your procurement pain?

Let’s start with a conversation to understand each other better.

Our Executives

Gwen Harrison

50 Fastest-Growing Women-Owned/Led Companies Nominee
Connect on LinkedIn

Ben Martin

President at Evolution Group Of Companies in Vancouver Canada
Connect on LinkedIn